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FAQ

 

When will my order be ready for pickup?

Please allow 2-3 business days for production. We will text/email you when your order is ready for pickup.

How long will shipping take?

Once an order has been placed and payment’s are received, please allow 1-3 business days for processing. Once your order has shipped, you will receive a confirmation email including your shipment tracking number. Standard shipping times in Canada may take anywhere from 3-7 business days to arrive. International standard shipping may take anywhere from 8-14 business days.

How do I return my items?

For orders within Canada please kindly follow this link: Launch return

For International orders please kindly email info@tatumswimwear.com

Does Tatum Swimwear offer free returns?

We offer free returns within Canada.

Sorry, we don’t offer free international return shipping.

What is your return policy?

You have 14 days within receiving the merchandise for a return. Visit the full return policy below.  

Full Return Policy

How do I exchange my items?

Sorry, we do not issue exchanges on shipped products. Follow our Return policy, once we have received your items we will refund your original payment. Please order your new desired pieces online. 

If you’re local please contact info@tatumswimwear.com. 

Do your tops have padding?

No, none of our tops have padding however we can add a slit incision for you to add your own! Please leave a note when checking out. 

What is your most supportive top?

The Lola top is the most supportive.

Are the light colors see through?

All our suits are double lined - however the White could become translucent when wet. If there is an issue, please let us know and we will take care of you.

How do I care for my TATUMSWIMWEAR?

Machine wash (delicate cycle) or hand wash - cold water. Mild detergent. Hang to dry. No bleach, fabric softeners, iron or dry clean. Note: The integrity of our swimwear is tested to withstand chlorine however in circumstances where a pool or hot tub has very high levels of chlorine, wash immediately. 

I don't see what I wanted anymore?

Sometimes we will discontinue certain colors and styles as we evolve.  If you your heart was set on a style you loved, let us know! 

Email info@tatumswimwear.com

You love our swimwear and want to be part of something great!

Email pr@tatumswimwear.com or check out the link for ways to join the TATUM SWIMWEAR affiliate program.

Affiliate link

Why don't you have sales?

As we started out as a small online business offering locally made swimwear, our goal was to provide suits that looked good on all body types. At Tatum Swimwear we have a great working relationship with a local, small family-owned workroom, this means we maintain quality control over all our products but more importantly the people we work with make a living wage, rather than out sourcing labour overseas. We are so excited to see more and more people wearing our suits all over North America and beyond, special thank you to all the lovely ladies wearing and posting on social media! With that said, as we continue to grow and evolve, Tatum Swimwear may start to offer sales as we transition into different seasons.